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Free Shipping *

Free Shipping at Hello Charlie

Spend $150 at Hello Charlie, and we'll deliver your parcel with AusPost, free.

That's right, anywhere in mainland Australia, free of charge. 

Delivery Costs
Shipping Calculator
Expected Delivery Times 
Who do we ship with?
Pickup from our showroom
What if I'm not home?
Parcel hasn't arrived?
Shipping outside Australia

Delivery Costs

Spend $150 at Hello Charlie, and we'll deliver your parcel with AusPost, free. 

Delivery Costs for Orders under $150:

State Spend over $150   Spend under $150
ACT Free    $7.50 flat rate
New South Wales Free    $7.50 flat rate
Northern Territory Free    Starts at $5.00, based on weight
Qld (metro) Free    $7.50 flat rate
Qld (regional) Free    Starts at $5.00, based on weight
South Australia Free    $7.50 flat rate
Tasmania Free    $10.00 flat rate
Victoria Free    $5.00 flat rate
Western Australia Free    Starts at $5.00, based on weight

Postage charges will be calculated at checkout. Please don't hesitate to contact us on 1300 725 876 or email us at info@hellocharlie.com.au if you have any questions.

Shipping Calculator

Our shipping calculator allows you to calculate your shipping from the shopping cart. Simply enter your shipping state and postcode, and you will see the shipping options available.

 estimate-shipping-new.jpg

Expected Delivery Times

We will send you an email confirming that you have placed your order with us.

We will then ship your order within 1 business day of receiving it, subject to payment, and send you another email to let you know your order has been despatched.

Orders placed before 10.00 am will be processed and sent same business day. Orders placed after 10.00 am will be processed and despatched the next working day. If there is any delay with your order, we will let you know.

Australia Post has the following expected delivery times:

To Melbourne:

next working day
Within Victoria: 1-3 working days
To Sydney and Adelaide: 2 working days
To other capital cities: 3-5 working days
To other interstate locations (including regional areas): 4-6 working days
  

Who do we ship with?

Australia Post

We use Australia Post for our deliveries, so you can be assured that you can receive all our wonderful eco friendly products anywhere in Australia. Postage to remote areas of Australia may take up to 6 working days.
 
If you are not at home, Australia Post will leave a card to let you know they have tried to deliver and you will need to collect your parcel from the nearest post office. If you would like Australia Post to leave your parcel in a safe place, please advise us in the delivery instructions at checkout. Please note that if you give an authority to leave, we cannot be responsible for any parcels left this way, although we will of course do our best to help track any missing parcels.
 
We use a combination of e-parcel, express post satchels, and standard Australia Post services.

Express Post

We can also offer Express Post Satchels for urgent deliveries. These are charged at cost, and are available for items up to 5kgs. Bulky items, such as nappies, large toys and furniture cannot be sent Express Post.
 
Please see Australia Post to see how quickly Express Post will get to you from Hello Charlie in Melbourne.
 
Toll DX
 
We use Toll DX for our overnight deliveries on small satchels wherever we can. 
 
Startrack
 
We also use Startrack for expedited deliveries. Please note that because of the high redelivery fees with Startrack, we will not use Startrack unless you have somewhere safe for the driver to leave your parcel. 
 

Pickup

 
If you live locally, you can also arrange to pick up your items. Simply choose the 'pickup' option at checkout, then give us a call on 1300 725 876 to arrange a time for pickup. Our address is 4/30 The Concord, Bundoora, 3083. Pickup hours are 9am to 3pm Monday to Friday. We don't have cash or credit card facilities, so please place your order online before you come to pick up.  
 

What if I'm not home?

 If you are not home, Australia Post will leave a card in your mailbox, letting you know that your parcel is at the nearest post office awaiting pickup. Please note that Australia Post will not redeliver if you are not at home for the first delivery.

You can give us an authority to leave (ATL). If you would like Australia Post to leave the parcel if you're not home, please put clear instructions of where to leave your parcel in the 'Delivery Instructions' box at checkout.

Please note that neither we nor any of our shipping partners can be held responsible for any parcels left this way.

Parcel hasn't arrived?

 
Please check our delivery times. We will send your parcel within 1 business day of receiving your order. If there is a problem with your order, we will email or phone you within 1 business day.
 
Check the estimated delivery times with Australia Post.
 
Call your local post office in case the delivery driver has missed you and taken the parcel back to your local post office.
 
Give us a call on 1300 725 876 or drop us an email at info@hellocharlie.com.au and we'll try and track it down for you.
 

Shipping Outside Australia

Due to high shipping costs, Hello Charlie only ships within Australia at the moment. To get an idea of shipping costs, please visit www.auspost.com.au

 
____________________
 
As ever, if you have any questions, please give us a call on 1300 725 876 or email us at info@hellocharlie.com.au.
 
 
 
 
 
 

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