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Our Customers ♥ Us!

Our customers say it best!

Read our rave reviews ...

 

A big thanks to Hello Charlie - I've been ordering for a little while now and the service and speed of delivery is always amazing.

Eugenia (August 2016)

I discovered your website last week and have been reading every page since then, devouring it all! I sooooo appreciate all the hard work you've done researching, then sharing. I want to be using good healthy products on my family but with 3 small children and finding all the information a bit overwhelming.....it's so refreshing to discover you guys and benefit from all the hard work you've already done. Thank you, thank you, thank you :)

 Sara G (July 2016)

I stumbled across Hello Charlie when googling for Eco friendly nappies and I've never looked back. I absolutely love theresearch that is put behind all the products and truly value it. It's so hard to know what is and isn't full of crap these days in all our products and Hello Charlie takes the guessing game out of it. I also believe the prices on this website are very competitive. I don't feel like I'm being ripped off like a lot of 'health' stores do. Also the loyalty points and bulk discount is an extra bonus which makes me feel 'loved'! Shipping is very fast and the site is easy to navigate through. Can't recommend this website enough!

Jessica (June 2016)

I would just like to say what a brilliant website you have. Not only was the price great and the postage cost very reasonable, I received regular emails updating me on the delivery progress and the walker arrived within days. I can not fault the process from beginning to end. It was a fantastic experience and I will definitely purchase from you again.

Janelle (April 2016) 

The only site that stocks the nappies I like in bulk! So much more economical. And postage is reasonable and fast. Have used them 4 times now and will continue to do so with second bub in the way

Tiegan (April 2016)

Just wanted to say thanks for always providing such prompt and exceptional service and delivery! Love ordering from you guys!

Kai (February 2016)

So hard to find safe products for your little one in today's "plastic" world. 'Hello, Charlie!' has great choices so you can steer away from the nasties.

 

Andrea (February 2016)

I love purchasing from hello Charlie! Acure products are the bomb! My skin has never been so amazing, hydrated and soft! Throughout pregnancy and beyond! I have just purchased baby products including Charlie banana cotton wipes to make my own wipes for bubs using your quick guides on your website. I also have acure baby buns cream and can't wait to share my experiences with using these on bubs. Hello Charlie is easy to purchase from and quick to deliver! Love shopping with you and will continue to do so xoxo

Rebecca (January 2016)

I just wanted to say I was very pleased with the quick response to a recent delivery error. The staff I spoke with were very friendly and helpful. I will definitely be ordering again.

Celia (December 2015)

Amazing service and carry fantastic products. Shipping was so efficient and quick, even for us up here in the regional northwest! Wish all companies could be this amazing!

Sara (October 2015)

I must say what an excellent customer service :) I am so pleased with how you quickly replied to my email and replacement of the product without any fuss :) I am now definitely a loyal customer :)

Julyett (May 2015)

You ladies are just fab! Absolutely fantastic customer service. The best online experience I have had (and I am an internet shopper)...

Dina (April 2015)

Thanks so much for your care and attention Christine. I really value the customer service with Hello Charlie. You guys are always awesome.

Shelley (April 2015)

Thank you so much for your email, and for resending the parcel - I didn't expect that would be possible, I'm amazed by your wonderful customer service. I understand I signed over responsibility for the parcel when I said leave it on the porch and it's a risk - although I've never had anything go missing so I was shocked when it happened. Thank you again, I really do appreciate your assistance and fabulous service and I will be telling all my mums' group girls to shop with you.

Greer (April 2015)

Thanks so much for your quick reply; the customer service at Hello Charlie is just exceptional!

Vanessa (November 2014) 

Your cheat sheets are awesome! I really appreciate all the hard work you put into researching and understanding ingredients - I can hardly pronounce them let alone get my head around them!

Helen (October 2014)

You and your company are absolute champions.  We have been shopping with Hello Charlie for almost two years now, and our experience only gets better.  We understand that mistakes can be made, but how a company deals with them really sets them apart from the rest.  And you are amazing! Thank you for another reason to brag about you!

Edmund (June 2014)

I'd like to take this opportunity to thank you for an awesome online shopping experience. I love what you stock and and the cheatsheets are so helpful! :)

Pinky (June 2014)

You're fabulous. Thanks, Vanessa! We always get (and appreciate!) such excellent customer service from you.

Alex (June 2014)

Thank you for a super fast delivery. I received my item in basically one day. Very happy.

E (May 2014)

They have always been really helpful and reliable. They have some lovely products on their site. Many 'Eco" products too.

Joharna (March 2014)

I just wanted to say a big thank you for my order - it arrived today! I really appreciate the effort you went to to ensure I received my order quickly. Will definitely recommend you to my friends and be back myself.
 
Melanie (February 2014)

I love the concept of this online store as I like to use the most natural, safest products for my family. The cheat sheets are fantastic because all the hard work of label reading and interpreting 10-syllable ingredients has already been done. Not only did I receive my order very quickly but when I had a problem with one of the products Christine responded in a timely manner, resolved the issue, and offered a store credit even though the problem was no fault of hers. It's not too often you find a business these days with good old fashioned customer service values and it's definitely appreciated.

Chelsea (February 2014)

I have used Hello Charlie a few times now and always been happy. In the rare instances there are problems with the order they have also been exceptionally good at rectifying the problem. Will happily use again.

Richard (February 2014)

Have been purchasing with Hello Charlie 5+ years and been very happy with their range, service and new products they offer. Lately delivery times have gotten even faster which has been greatly appreciated.

Sally T (February 2014)

Your excellent customer service is much appreciated and I have passed your website along to the members of my mother's group.

Fay (February 2014)

I have been buying nappies, wipes and various other products from Hello Charlie for over 4 years and have ALWAYS found them to be 100% reliable - super fast deliveries, great products, please to deal with.

January 2014

I have been shopping with hello Charlie since I fell pregnant last year and have had nothing but positive experiences. The staff are so helpful and they stock fantastic products for very good prices. I wouldn't buy my baby products anywhere else.

Holly (January 2014)

After 6 years of being a customer I am able say both my children are officially out of nappies so my requirement for your products has diminished. I just wanted to say thanks and that I appreciated your smooth service. 

Melissa (January 2014)

Thank you for the excellent service and prompt delivery! Best teats I've used and they are hard to find!

Magdalena (January 2014)

I have ordered a lot from Hello Charlie & am so happy with this business - the stock is great, timing on responses & postage is great, & (most important to me) the service is excellent - always helpful & informative!

Bella (December 2013)

Everything is practical, easy to find, and best of all-green. I wish I'd know about this site sooner, the range is fantastic and you can pretty much find everything you need. Great for bulk buys, or gifts!

Adriana (October 2013)

I really am blown away by your service and will be using your site again soon.

Louise (October 2013)

Wonderful website, so easy, full of fantastic information. Very customer friendly. Won't be shopping anywhere else for my baby needs.

Gem (October 2013)

Beautiful products that you don't usually find in shops, great service and value.Love the cheat sheets and the live chat- sooooo practical.And last but not least - postage is acceptable so no pressure to buy big every time you shop at Hello Clarlie.

Mia (September 2013)

I love the product range at Hello Charlie.... Very high quality and practical. If you can stop in the shop they have a great display of their stock to peruse. Staff are incredibly friendly and helpful, especially since they have kids too!

(September 2013)

Thank you for your wonderful service. Fast and efficient. Thanks

Christian (September 2013)

Friendly, helpful staff, fast delivery and a great range of eco-friendly baby products make Hello Charlie a pleasure to deal with.
 
Amy (August 2013)
 
Local, great product choices. The range of Eco choices for babies is fantastic. I know I dont have to worry about how many chemicals or nasties are in products for my baby since they have done the hard work for me. The information available on their website is really great too.
 
Anthea (August 2013)

This Supplier is fantastic , so helpful. I was trying to pick some creams, wipes and a few little outfits for my best friend who was about to have a baby. The lady was so help and kind. Recommending thing. When i received all my goods which mind you was a very quick delivery service was loved them and so did my friends. recommend this supplier.

Johanne (August 2013)

Hello Charlie is great, we bought a change table mat and the quality was excellent, fast shipping, great prices and great customer service.

Raichell (August 2013)

i love the clothes they sell! everything is super cute and very very trendy. everything is really well made. delivery was on time and i have had no issues navigating the website.

Rhiana (August 2013)

Hello Charlie are great in so many ways. Firstly, they have quality eco products that you can only get from very few places (mainly inner city Melbourne) which is a pain for people living in the Eastern Suburbs. Second, they have free shipping over $150-great when you're a Mum like me buying in bulk. Thirdly, their staff are super friendly and give you honest information on products. Last, they always send a handful of organic sweets with the parcel, a nice surprise!

Angela (August 2013)

Excellent range of products, service and prices. Can't wait to buy again from these guys and will recommend to others.

Kylie (July 2013)

Great prices, great products, super speedy and very friendly service. Highly recommend. Really nice getting a written note on the paperwork with the order too:-)

Emma (July 2013)

Easy to order, and delivery was received fairly quickly. Happy with the product and service. Happy to recommend.

Wayne (July 2013)

I had a fantastic experience with this supplier. The web site was easy to search and navigate and the products are fantastic and at a GREAT price!

Bam (July 2013)

Hello Charlie have a fantastic delivery service and I was able to get my baby wipes before I ran out (ordered Friday afternoon and received Monday). Have had no problems with them so far. The thank you note on my invoice made me smile as well.

(July 2013)

Super speedy delivery, topped off with a hand written thank you note and cute lollies in my package. What a great touch :o)

(July 2013)

We have loved the products we have bought from here. Love this store it has the things we are after without having to search all over the place and they are at a good price.

Crystal (July 2013)

I started off just ordering eco nappies from Hello Charlie because they were a competitive price and offered fast & free delivery. I was soon finding lots of other great items to buy on their site like gifts, eco laundry products and more. The service has been great too.

Zara (July 2013)

I have purchased many items from Hello Charlie, always online as I live a long way from the store. My purchases always arrive quickly and in good condition. I love that they have a huge range of quality products at a reasonable price.

P (July 2013)

I had a few issues with the product I purchased through Hello Charlie and each time I was helped immediately, the solution was quick and stress free and there was a great follow up service to ensure all was well. I can't recommend these guys enough, they have been a joy to deal with :)

Karly (July 2013)

I've ordered some products online for a friend to try, and she was so pleased. Huge selection of eco friendly products for your bub, and for an affordable price. Very pleased

S (June 2013)

The staff at Hello Charlie are always very helpful. There is a great range of eco-friendly and non-toxic baby and children's products and I am glad to support such a great Australian business.

Kerry (June 2013)

I have found Hello Charlie to have great products & customer service & it was just the shop that I was looking for for my natural baby products. Love their cheat sheets & also that I can order online & pick up in store...fantastic!

Carly (June 2013)

Comparable prices. Great selection of products. Excellent customer service. Fast deliveries. Fantastic product information. Best shop for baby products!

K (June 2013)

Hello, I was in your store the other day and just wanted to give some feedback. (I had the toddler who REALLY wanted the recycling truck) which we bought along with some super dooper absorbent nappies.
The customer service was amazing as well as the quality of products. For the first time in over 2 years NY child slept past 5am as he wasn't woken due to a leaky nappy. this sounds crazy, but I am sure you can understand how important sleep is...you have changed my life. That extra hour sleep is simply amazing.
So thank you... You'll be seeing me again.

Hannah (June 2013)

They have great natural products and deliver really fast. They have a lot of information about their products on their website. I also love that they use online chat, so I get an answer on my question immediately.

Stien (June 2013)

Prompt and reliable service and delivery. They have a good range of products. I buy nappies and wipes in bulk, wooden toys and bath products.

(May 2013)

A great little shop that offers online shopping too! You can get little bits and pieces that are unique and cool! I bought my merino gogo bag from there along with natural toothpaste; a cool set of bowls and more. A bit expensive but that's what these stores are like! Worth an online look!

CK (May 2013)

Great experience with Hello Charlie. I have ordered numerous times with Hello Charlie and receive smooth, fast service every time. One time an item was damaged in the post so I called Vanessa and she rectified the situation within the hour! Very impressed! Wouldn't go anywhere else!

S (May 2013)

Placed an order for reusable pullups (superundies) hard to find in Aus, and accidentally put the wrong size! Hello Charlie we're kind enough to return my after hours call first thing and although I needed to wait for stock to arrive I was happy to receive a call they were in much earlier than anticipated, and had my goods interstate in 2 days! Great customer service, would highly recommend this store. Can't really fault the price, it is in close comparison to the overseas pricing and Still better than disposables.

Casey (May 2013)

Received my order very quickly. Nappies are well priced, I usually order the Bambo Nature ones in bulk and it works out very reasonable. Love the cheat sheets especially the one on baby wipes and sunscreen.

Julie (May 2013)

Hello Charlie are super helpful, have the most amazing product review sheets, stock hard to find eco-products and post promptly.

Sky (April 2013)

We have ordered from Hello Charlie several times and there has never been a problem. Their range, prices, free shipping and discount offers are great. Their range of quality products is very good. On one occasion we needed to return a piece of clothing that didn't fit our daughter. No problem - they organised a replacement with no hassle. We will continue to order from them.

R (April 2013)

They have a really great range of organic baby items, and don't charge a fortune for shipping which is fantastic. My order arrived very quickly, and I'm totally delighted with it. Will be shopping at Hello Charlie again!

Kristen (April 2013)

Love the products, great website for ecofriendly toys and products for babies and toddlers. I don't have to search far and wide for baby needs, and they deliver quickly

G (April 2013)

Lovely staff to deal with, great service, great communication & fantastic earth friendly products ! Thankyou for such a great shopping experience !

Shirley (April 2013)

Thanks so much. Great service and great eco products.

L (March 2013)

Thanks so much Vanessa. You have a really terrific business by the way. The website is great and you are so helpful... Well done!

Jo (February 2013)

Just wanted to let you know how happy I am with my experience with Hello Charlie. I made a purchase of a handful of products and now have them in my hand not even 48 hours later. And awesome products by the way !! Will definitely be purchasing from here in the future AND recommending it to everyone I know. Thanks again

Rachael (February 2013)

I was really pleased with my shopping experience with Hello Charlie - the item I bought was fantastic (only wish they stocked more...) at an amazing sale price and it arrived within a couple of days. Very efficient, friendly with a good range of items.

February 2013

Hello Charlie have great customer service, fast delivery and a fantastic product range. I order my baby wipes and nappy liners from them regularly and every experience has been great so far :) The website is really easy to use and makes comparing products easy.

Mel (February 2013)

First time I have used Hello Charlie. I rang up the distributor for Bambo nappies after my eco store stopped stocking them. The saleswoman was very helpful and gave me many options, discussed prices with me and then told me about Hello Charlie. She also told me they were having a sale but were closing down for Christmas that day so advised me to place an order quickly if I wanted them delivered before Christmas. I went online and discovered other ranges of Bambo nappies I didn't know about. I noticed the website had a pop up box to get instant online help. I have never used something like that before and was sceptical about how quickly I would get a reply. To my pleasant surprise I got an instant reply that completely answered all my queries and was friendly. I was very happy. Best of all my nappies were delivered the very next day. The price of nappies was even cheaper than my local eco shop (which up until then had been the cheapest I had ever seen them) and delivery was free. Best of all it's another easy purchase I can make without going out (I'm a mother of four). Couldn't be happier or more satisfied. Thank you!

Simone (December 2012)

Hello Charlie is a fantastic business. Products are superb, and usually arrive the day after I place my order! Love the cheat sheets too, they were really informative, and helped me decide which products to use. Customer service is great, whether online, over the phone or in person at their showroom. They even chased up an order for me when the post office made a mistake! I already recommend Hello Charlie to all my friends with babies :) Keep up the great work guys, and looking forward to more cheat sheets coming out!!

Jade (December 2012)

Bought a hipseat from them. After researching online, I found them to be the cheapest!

Super fast delivery at great prices with a reasonable variety. Good customer service too. Will definate buy from them again

E (November 2012)

Hello Charlie offers a fantastic, safe and environmentally friendly range of products for babies and children, from toys to nappy balm. Vanessa is super efficient and provides excellent and friendly service. Not to mention her really useful cheat sheets looking at the ingredients in various baby products - a really great reference. It's a pleasure to order from you - great and easy to use website too. Thanks, will be back again and again.

November 2012

They were super fast in dispatching my order and their online help service was a fantastic feature.

November 2012

Super fast postage/ delivery. Very reasonable prices. Great range. Would definetly buy from again. Love the ease of online shopping.

Kylie (October 2012)

Thanks so much. You are super efficient, provide amazing communication and updates to your customers and offer a terrific range of products!! I love doing business with you. Wish there more like yours.

Jacki (October 2012)

A MASSIVE thanks to Hello Charlie! We got delivered this morning (wow! I ordered thursday night). It was like Xmas!!! Quick, efficient, everything in perfect condition (which is quite rare when you order from australian websites), and only good products your baby deserves. Vanessa is such a nice person as well! So happy, everybody should know Hello Charlie and I've already told all my friends, mums, mums-to-be to have a look at your amazing website. Will order soon again! Cheers,

Marie (October 2012)

Hello Charlie are fantastic to deal with, their service is great and postage is always fast. Their communication is graet and you are always aware of what stage your order is at. Their products are also fantastic.

Nicole (September 2012)

hello vanessa, my name is elisabeth and i just received my order, thank you very much! i don't usually bother to write reviews for websites but i was so impressed with your service i decided to take some time out of my day! i love the products you offer on your website, i had been looking for eco-friendly and unique baby items for a while until i stumbled across your website! i was impressed with your service, calling me right after my order was placed and shipping it out that day! you have won a new customer and i will most certainly order again soon!

Elisabeth (September 2012)

I didnt deal with the staff as i ordered online but had no problems doing my order. i liked getting emails on updates of my order. quick and cheap delivery. definately will be buying more nappies as needed from here - i have looked at alot of other sites with the same brands and this one is definately well worth it, and i have already told a few friends having babies also.

Jemma (August 2012)

It was easy to order online and my goods arrived promptly. Hello Charlie keeps the postage low which helps when ordering bulk goods - it makes it easier to support buying eco products. I also got a personal message thanking me for my business - which was lovely to receive!

Sara (August 2012)

Bargain price for my purchase, and arrived almost overnight, and I'm in Brisbane. Friendly and professional.

Kerrie (August 2012)

Great Service! Aust Post misplaced the order & Vanessa was quick to remedy the situation! I love the site - the reviews are fantastic to help consumers make educated eco decisions. Thank you Hello Charlie!

SM (August 2012)

Excellent, keen to please the customer, fast and efficient service, items well packaged and care is taken to ensure speedy and accurate delivery

Stephanie (August 2012)

Hello Charlie provides exceptional service and a fantatstic variety of quality, eco-friendly products. I am always impressed by how quickly they deliver your order and the personal touch they provide. I am glad that I came across Hello Charlie during a Google search - they have been my "go to" people for all my daughter's baby and toddler needs these past 2 years.

Julie (August 2012)

I Submitted my order on the weekend and received it on Tuesday. The fastest order fullfilment i've experienced and i've been shooping online for over 10 years. Great site and service. Personally drafted thank you card and lollies in parcel. Very happy with the clothes and the discounts.

Vicki (July 2012)

Super fast confirmation and delivery. Love the nappy rash stick I ordered... wish I had found this site earlier in my cloth nappy journey!

Natalie (July 2012)

Hello Charlie has shown excellent customer service, has great quality products and goes one step further by providing excellent reviews/comparisons of products. Delivery is super quick and feedback to queries prompt. Cant fault them!

K (July 2012)

Hello Charlie is wonderful. Great products at reasonable prices. Friendly and efficient service. I ordered my hip seat on a Friday and was pleasantly surprised to receive it on Monday.

Jayme (July 2012)

Great products, eco friendly. Fast delivery. Great customer service. Very reasonable postage! I purchase the eco nappies regularly but have also bought some other great products and gifts.
 
(July 2012)
 
I've purchased from Hello Charlie several times & think they're fabulous! They're so easy to deal with & Vanessa has the nicest phone manner I've ever heard. I highly recommend them to anyone needing baby goods, particularly wooden toys, games & muscial instruments! Thank you Hello Charlie for your fantastic website & amazing customer relations!!
 
Kimberley (July 2012)
 
Great customer service and products. Their Cheat Sheets on baby skincare products are invaluable.
 
Maria (July 2012)
 
Purchased product online and received great customer service! Doing a price comparison online Hello Charlie was very competitive. I was kept up to date with where my order was up to and delivery was very quick.
 
Catriona (July 2012)
 
I have ordered bamboo products often through hellocharlie. They are very quick to deliver and their customer service is excellent. They are not necessarily the cheapest but most other websites who range these items do not deliver as quickly.
 
(July 2012)
 
A delight to be able to phone the supplier and get an immediate answer to my enquiry about baby hair brush to be followed by postal delivery within the hour. It arrived next day thanks to initiative to also send by Express Post. Fantastic service
 
Robyn (July 2012)
 
I just wanted to say thank you for my order of the gorgeous comforter! It arrived today which was super fast and my baby Charlie loves it to bits! You have some fabulous products on your website.
 
Clare (July 2012)
 
Great product and quick delivery. Love the personal touch! Would buy from Hello Charlie again for sure.
 
Joanne (June 2012)
 
I have just purchased the Envirosax from the Hello Charlie website, the website is very easy to use. I called to find out some details, placed the order and it arrived 2 days later. The envirosax are exactly what I was after, very good quality and a great website for finding unique baby items, that you can't find in the average store. It is a great website/business, will definatley be a return shopper. Thank you for the great customer service and great product and speedy delivery! 
 
Sharon (June 2012)
 
Hello Charlie are a responsive and reliable company that supplies the best in child-, eco- and health-friendly products for babies and kids. I love the Bambo eco-disposable nappies with bulk discounts. Prompt deliveries and great mini-freebies too. Will continue to use Hello Charlie for nappies, kids tableware, kids toiletries and toys. Best of the best!
 
Amy (June 2012)
 
I have purchased from Hello Charlie numerous times now, and have been impressed with every order. The quality of the products are fantastic, and customer service is always very helpful. Any questions that I have emailed are always answered within a day. After purchasing online, my orders have always been promptly posted. The price of the products is comparable to other companies, if not slightly cheaper. The cost of postage is very reasonable, if not free. If an item is slightly more expensive than another company, I'll still purchase from Hello Charlie because I know I won't have any hassles receiving my item, and because of their excellent service. Thankyou Hello Charlie! for a stress-free service!
 
Sandra (June 2012)
 
I like to try and use eco friendly products for my kids as much as possible, and Hello Charlie is always the first place I look. They have a great range, and the service is fantastic! Parcels always arrive quickly and with a personal thankyou note and lolly!!! Gotta love that!
 
Adele (June 2012)
 
Found the staff at HelloCharlie.com.au to be so friendly and happy to help. Was so happy with my purchases and I know my friend enjoyed the eco-nappies as a gift.
 
June 2012
 
Very impressed with the prompt and friendly service. The website is easy to use and the products are quality. Couldn't be happier! Thank you to all at "Hello Charlie"!
 
Katrina (May 2012)
 
I bought a hipseat baby carrier from Hello Charlie. It's a great product and they were offering it at an amazingly cheap price. My order arrived within 2 days (I was impressed). The service was friendly and personalised. I'll certainly buy from Hello Charlie again. Thank you! Tara :)
 
Tara (May 2012)
 
Very helpful customer service over the phone, and the order arrived promptly. The product (a portable high chair) was good quality, and very reasonably priced. My only slight issue was the flat postage fee - $7.50 is extremely reasonable for larger items, but seemed a little expensive for a small item like this.
 
May 2012
 
I have been shopping with Hello Charlie for years and they consistently provide a faultless, fast and friendly experience. I found them originally because I love their products - eco nappies etc - but I've stayed because their attitude and service is exemplary.
 
Claire (May 2012)
 
I recently found the Hello Charlie website when looking for eco friendly baby products and lucky I did! I received fantastic customer service when I asked about a particular nappy they did not stock. Vanessa made every effort to find them and was happy to try to order them in for me. When it was found that the company no longer existed, I was sent out samples to try of other nappies that they did stock. I proceeded to order some other products and received the packages (including the samples) the following day! I will definitely be a returning customer. Highly recommended!
 
Anne (May 2012)
 
HELO CHARLIE OFFERED GREAT CUSTOMER SERVICE THEY ARE GREAT VALUE FOR MONEY AND THE ORDER WAS SENT OUT THAT DAY WHICH MEANT NO WAITING
 
Rebeccah (May 2012)
 
I ordered on Sunday and received it in Tuesday- very efficient! Quality products at great price. Looking at their website to see what else I can order. Can't remember how I found them but so glad I did, I only wish I found them earlier! Love their concern for natural products.
 
LJ (May 2012)
 
The website has all the info about the products that I want regarding ingredients etc, had sample packs, fast delivery & also sent a hand written thank you note!
 
Vicky (May 2012)
 
Great products, I use the skin care and love it. They are extremely helpful and polite. I recommend these products to everyone.
 
Boop (May 2012)
 
I have been a customer for over 6 years, specifically buying Bambo Nature nappies. The product offerred is 2nd to none. The website is user friendly and the loyalty program very worthwhile. Ordering and delivery is efficient and prompt. Since finding bambo nappies, I have not returned to the supermarket brands due to Bambo's superior absorbancy and fit, gentleness on skin, fun motifs, bulk availability and Eco friendly manufacture
 
Sharyn (May 2012)
 
Fantastic customer service. Great communication, regular updates and status of order. Highly recommend. Will definitely be using again and again.
 
Bianca (May 2012)
 
Excellent service and attention to detail. When I ordered 2 different sized nappies, they called me to confirm I had not made an error.
 
Georgie (May 2012)
 
Hello Charlie is the perfect business for the eco conscious parent or anyone wanting the best quality products for their children.  I've been using Hello Charlie since before my first baby was born and continue to use them because of their fantastic products, competitive prices and very prompt and reliable delivery, even to our semi-rural address.  They are also very informative, regularly notifying about new products, latest research and answering any questions you may have about any of their products.  I've recommended Hello Charlie to many people and continue to do so.
 
Melijah (May 2012)
 
I was searching for a particular product that was sold in many places. Although Hello Charlie wasn't the cheapest (nor the most expensive by a long way) website for the actual product, when I researched the postage costs it certainly became the cheapest. Other websites with the product a bit cheaper had ridiculous postage costs, but Hello Charlie's was very reasonable and then made my overall purchase  cheaper than other sellers!

My products then turned up a couple days later (in a very timely manner). I was very happy with the focus on recycled packaging and encouraging me to also recycle the box it came in. 

I also really like the personal (hand written) note to me thanking me for my business and the lollies!
 
Sharon (May 2012)
 
Very impressed with speed of delivery, order was exactly as described on website and very happy with quality.   
 
Vanessa (May 2012)
 
I stumbled upon Hello Charlie via a web search and it turned out to be such a wonderful shopping experience. Great products, real time chat to get questions answered quickly, fast processing and speedy delivery. fantastic!   
 
Cindy (April 2012)
 
Well what can I say... I love Hello Charlie!

I have had nothing but positive experiences with Hello Charlie :) Brilliant products, excellent customer service & prompt delivery. I'm a frequent online shopper & I can't speak more highly of them. I've recommended them to everyone I know.

Keep up the good work Hello Charlie!    
 
Tanaya (April 2012)
 
Excellent service. Very friendly staff and the product has always been fantastic. I'd highly recommend Hello Charlie!   
 
Naed (April 2012) 
 
Discovered while searching for a particular product that was out of stock in many other online stores.  Easy to purchase online, quick and clear communications & updates throughout purchase process, fast delivery turnaround.  Personal handwritten note (and lollies) in delivery greatly appreciated too.   
 
A (April 2012)
 
I discovered Hello Charlie by accident but was thrilled that I did. Great range of products, superfast delivery with reasonable charges and eco friendly right down to the packaging. A lovely note came with my package thanking me for my order and a few lollies too! Will definitely use again. I ordered one product direct from the supplier and am still waiting for it - wish I'd ordered from Hello Charlie instead, would've been cheaper too!   
 
Emily (April 2012)
 
Thanks again for amazing customer service which is hard to come by these days :) 
 
Caitlin (April 2012)

A fantastic online shopping experience! I purchased on the Sunday night, and had the product delivered to me on Tuesday morning. Plus, received a lovely personalised thank you message along with my order. Nice touch, Hello Charlie!

Rebecca (April 2012)

I always recommend Hello Charlie to my friends. Their website is easy to use with a logical layout, the range of products is very good, prices reasonable (especially for bulk eco nappies) and shipping very quick.

R (March 2012)

Website is simple to navigate, and to be able to buy a single nappy to test run the size is fabulous. Prompt delivery and personal touches of a hand written note mean I will return and recommend to others too.

M (March 2012)

I've purchased a number of items from Hello Charlie - all have been great quality and arrived promptly. My last purchase went missing in Australia Post - the team from Hello Charlie rang me, supplied a new product and delivered it express post. Most of all - they're lovely to deal with.   

Naomi (March 2012)

Hello Charlie offer a wide range of organic / eco-friendly baby products which don't cost the earth. The sales team are friendly and provide a welcome personal touch, and most orders arrive within a couple of days (depending on where you live, obviously)   

David (January 2012)

Hello Charlie have repeatedly provided great service, and a great range of products that are competitively priced.  In addition to the 'usual' baby items, Hello Charlie offer environmentally friendly items for child-care - so we can all be gentler on our babies as well as the environment.   

Kathryn (December 2011)

The website is wonderful and very user friendly.  Love that they cap the postage at $7.50.  Needed to speak to them to change my order and it was lovely to speak to someone directly and not go through a call centre.     

Kate (December 2011)

I received fast and efficient service and delivery, no complaints, and great value for money! I will definitely shop with Hello Charlie again.

Danielle (December 2011)

I absolutely love this company. I have ordered a few times from them and it is more like ordering from a family friend. They seem to genuinely care and often pop a little surprise into the parcel!Their service,while being a little more personal than bigger companies is still accurate and very prompt. Their products are great if you are looking for a more natural approach   

Amanda (December 2011)

The range is fantastic, the service is amazing. They are always happy to help, add to an order, assist when you've got computer issues and even gift wrap. The prices are comparable and often cheaper than other sites.

Rebecca (November 2011)

Had an issue with getting charged twice when I ordered my items. This is just as likely my fault as it was there's. One quick email to advise them and it was fixed with a refund of the duplicated amount and a receipt to show ASAP. I put my order in on Saturday afternoon and got the package on Tuesday morning (7:30am!!). Super quick and super professional, will use again for sure.   

Anonymous (November 2011)

Nice to meet a face to the voice :) Thankyou too for the lovely service & the discount on my next order. One rarely gets that sort of customer service & acknowledgement these days so thanks again. We love the products & can't wait to give the Im Noahs Ark for a baby boy at christmas time.

Shirley (November 2011)

Excellent range of good quality products at really competitive prices - beats mothercare, parenthood and baby bunting on some items. I was really impressed that I could pick up something that I wanted urgently. Also appreciated different payment options including direct deposit. For my second order I opted for delivery and was really happy with how quickly it arrived. I will definitely order from this site again.    

Lou (November 2011)

Delightful service, excellent product knowledge, practical advice re my purchase of a baby carrier. I will definitely return to the showroom to browse the inspiring range of Eco products, & will consider online purchases also.

Nina (November 2011)    

We love your site and all buy nappies through Hello Charlie. We’ve got 5 kids between us at Polli so it’s great to see a site that’s easy to use with lots of great products + the delivery turnaround is awesome!

Tess (November 2011)

I just recieved the new order that you sent. Wow that was fast. Thank you ever so  much for your understanding and promptness. I really  appreciate all your assistance. Thank you also for the lollies - they were delicious.  Still  no sign of the lost order but like l said if by some miracle they do turn up l promise l will let you know. Thank you so very much  once again. Its always a pleasure dealing with you and l will highly recommend you.

Crystal (November 2011)

I recommend your site to everyone I know, even random women who are becoming grandmothers (as per a convo I had on Friday with my aunt's friend!!). I hope you get loads of business because your site and store are amazing, and you're lovely to deal with.

Rebecca (November 2011)

I just wanted to say thanks for the super fast delivery and great product.  I love Blue Racoon hats, and my daughter loves her new “pony” hat!

Beth (November 2011)

Always on time, always correct, always great quality and new ideas for products. The personal handwritten notes keep me coming back every time. Congrats on a great business with personal and accountable service built on eco/sustainable products making having kids less hideous for the planet. After 3 kids over 4 years with Hello Charlie I tell all my friends to pull their finger out and go Eco on nappies. It's too easy with service this good.   

K, Alexandria NSW (October 2011)

Fantastic customer service from Hello, Charlie! and a really beautiful range of products. I always receive my deliveries in record time, and in my last delivery the team had even included some lovely treats (lollies) scattered throughout the box for us to find while we unpacked the rest of the goodies! A handwritten note was also included, which added a very nice touch, along with a voucher to use on my next order. Thanks guys!

E, Docklands Vic (October 2011)

The company provided good communication, my item arrived quickly and as described, there were a couple of lollies and a handwritten thankyou popped in as well   

F, Macquarie Hills (October 2011)

Great website and easy to shop from.  I had an additional query which was addressed within 24 hours and the service was so friendly and efficient.. Received my parcel within a day.  Will definitely become a favorite of mine and I will be referring my friends!   

M, Heatherton (September 2011)

I keep meaning to call and say thanks for your fantastic service. Just in case I forget again - THANKS. The website is great so ordering is easy. You keep us up to date with order , and then it is always delivered so quickly. Cheers.

V, Mansfield, Vic (September 2011)

Excellent service both in store and over the phone. Product wasn't in stock in the size we wanted when we dropped by the store ( we went in looking for something else!)

Vanessa very kindly ordered our size in, telephoned when it arrived and we received it very promptly by mail. We will shop there again, great range of quality products and excellent, friendly service. Thanks!

C, Heathmont, Vic (August 2011)

The best and friendliest customer service that I have experienced in years!! The delivery is prompt and product search and details on website very easy to navigate.

J, Ferntree Gully, Vic (August 2011)

I've used this company twice now for good quality baby nappies and other items that are safer for my baby and the planet. I was surprised how quickly my orders arrived - in less than 48 hours. I phoned with a query another time and found the friendly service more helpful than I had anticipated. I just love this company!

R, Gladstone Park, Qld (August 2011)

A great selection of 'different' products for the little ones with outstanding personal service. Nice quick postage too.

S, Blaxland, NSW (August 2011)

I am so happy with my purchase, what a wonderful company. Personal and attentive service and friendly attitude. Loved it!!!

July 2011

Great range of products. Competitive prices. Personal service. Delivery was efficient. Overall, exactly what you want when you purchase online. Will be a regular customer.

L, Ipswich, Qld (July 2011)

Great selection of stock available. Really friendly staff that know the products they stock and sell. Happy to assist where required.

N, Epping, Vic (July 2011)

Fantastic Service - delivered within 2 days - already back using the site! Would recommend Hello Charlie to everyone.

July 2011

Hi Hello Charlie.... I received my order today and am so happy with it! And wow the super fast postage, I only placed my order on Sunday! Will highly recommend you to friends and family.

Thanks again, Katie (June 2011)

My Franck & Fischer elephant pulltoy arrived SO QUICKLY today, with a gorgeous little note inside. Thank you so much Kirstie!

Belle, (May 2011)

I was after Eco - friendly, Non toxic baby products, and the products range available is Brilliant. The Delivery time frame was Excellent, Customer Service Great! I even got a Lollipop with a hand written thank you Note! Good Work Guys, Highly Recommended.

Cheers, Kevin (March 2011)

A warm 'thank you' for the prompt delivery of the Ergo carrier, nappies and lollipop which we received last Friday! The service was just outstanding and I shall recommend you to anyone I know who may require your products!

Sandra, (March 2011)

Hello! Just wanted to say thank you again for the fabulous customer service you provided my son and I today at your Eltham store. Practically minded my baby whilst I shopped! Got to love that :) We can't wait to try the cloth nappies.

Amanda and Seb (March 2011)

 I just wanted to say thank you for your excellent service. My order arrived quickly and with no fuss.

Cheers, Juley (March 2011)

Just wanted to say it was lovely ordering through you guys. Our parcel arrived today and my daughter and I had fun opening it together. What a great idea/concept with the packaging- well done!

Thanks for the mummy treat - I was in need of a sugar fix today - what a lovely touch!

Kind regards, Sarah (March 2011)

Once again, I would just like to thank you for your incredible customer service, I am incredibly impressed by your prompt attention and finding a solution.

Best wishes, Lisa (March 2011)

Thank you for sending a replacement bracelet, I am very happy with the service from Hello Charlie, I have recommended you to everyone I know with kiddies :)

Maree (January 2011)

Thank you very much for sending the Baby Bjorn Babysitter so quickly. It arrived yesterday, beautifully wrapped, with plenty of time before the weekend (when I need it). I really appreciate your help and Vanessa’s help with the Baby Bjorn Air (which I know is on order). Being a mother of three young kids, with a new baby due in March next year, I will certainly be looking at your website a lot more. Your service is excellent! "

Brigid, Sydney,NSW

Received my order this morning! I only ordered it yesterday. Absolutely fantastic! I am really excited for the birth of my first baby and really believe these nappies will be great. I have already told 4 of my friends of the eco friendly product and such prompt delievery and they are all keen to log on to Hello, Charlie!.

Thanks for the great transaction."

Louise, Echuca, Vic.

"I’m writing really just to thank you for providing such great products and an interesting website with really useful links to other sites of interest.

The Bambo Nature nappies are fantastic. My baby, aged 14months, has not suffered from nappy rash since we started using them.

The last time I ordered nappies online on a Sunday they were delivered the next day. I was blown away by the service! We are very satisfied customers!

Thank you!" J, Mill Park, Vic.

"Just wanted to thank you for your prompt service. I placed my order on Sunday evening, and emailed on Monday afternoon to see if I could add something to the order, but it had already been processed and sent, and I had it on Tuesday. Great service!"

E, Coogee, NSW.

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