What do our customers say about us?

Hello Charlie have repeatedly provided great service, and a great range of products that are competitively priced.  In addition to the 'usual' baby items, Hello Charlie offer environmentally friendly items for child-care - so we can all be gentler on our babies as well as the environment.   

Kathryn (December 2011)

The website is wonderful and very user friendly.  Love that they cap the postage at $7.50.  Needed to speak to them to change my order and it was lovely to speak to someone directly and not go through a call centre.     

Kate (December 2011)

I received fast and efficient service and delivery, no complaints, and great value for money! I will definitely shop with Hello Charlie again.

Danielle (December 2011)

I absolutely love this company. I have ordered a few times from them and it is more like ordering from a family friend. They seem to genuinely care and often pop a little surprise into the parcel!Their service,while being a little more personal than bigger companies is still accurate and very prompt. Their products are great if you are looking for a more natural approach   

Amanda (December 2011)

The range is fantastic, the service is amazing. They are always happy to help, add to an order, assist when you've got computer issues and even gift wrap. The prices are comparable and often cheaper than other sites.

Rebecca (November 2011)

Had an issue with getting charged twice when I ordered my items. This is just as likely my fault as it was there's. One quick email to advise them and it was fixed with a refund of the duplicated amount and a receipt to show ASAP. I put my order in on Saturday afternoon and got the package on Tuesday morning (7:30am!!). Super quick and super professional, will use again for sure.   

Anonymous (November 2011)

Nice to meet a face to the voice :) Thankyou too for the lovely service & the discount on my next order. One rarely gets that sort of customer service & acknowledgement these days so thanks again. We love the products & can't wait to give the Im Noahs Ark for a baby boy at christmas time.

Shirley (November 2011)

Excellent range of good quality products at really competitive prices - beats mothercare, parenthood and baby bunting on some items. I was really impressed that I could pick up something that I wanted urgently. Also appreciated different payment options including direct deposit. For my second order I opted for delivery and was really happy with how quickly it arrived. I will definitely order from this site again.    

Lou (November 2011)

Delightful service, excellent product knowledge, practical advice re my purchase of a baby carrier. I will definitely return to the showroom to browse the inspiring range of Eco products, & will consider online purchases also.

Nina (November 2011)    

We love your site and all buy nappies through Hello Charlie. We’ve got 5 kids between us at Polli so it’s great to see a site that’s easy to use with lots of great products + the delivery turnaround is awesome!

Tess (November 2011)

I just recieved the new order that you sent. Wow that was fast. Thank you ever so  much for your understanding and promptness. I really  appreciate all your assistance. Thank you also for the lollies - they were delicious.  Still  no sign of the lost order but like l said if by some miracle they do turn up l promise l will let you know. Thank you so very much  once again. Its always a pleasure dealing with you and l will highly recommend you.

Crystal (November 2011)

I recommend your site to everyone I know, even random women who are becoming grandmothers (as per a convo I had on Friday with my aunt's friend!!). I hope you get loads of business because your site and store are amazing, and you're lovely to deal with.

Rebecca (November 2011)

I just wanted to say thanks for the super fast delivery and great product.  I love Blue Racoon hats, and my daughter loves her new “pony” hat!

Beth (November 2011)

Always on time, always correct, always great quality and new ideas for products. The personal handwritten notes keep me coming back every time. Congrats on a great business with personal and accountable service built on eco/sustainable products making having kids less hideous for the planet. After 3 kids over 4 years with Hello Charlie I tell all my friends to pull their finger out and go Eco on nappies. It's too easy with service this good.   

K, Alexandria NSW (October 2011)

Fantastic customer service from Hello, Charlie! and a really beautiful range of products. I always receive my deliveries in record time, and in my last delivery the team had even included some lovely treats (lollies) scattered throughout the box for us to find while we unpacked the rest of the goodies! A handwritten note was also included, which added a very nice touch, along with a voucher to use on my next order. Thanks guys!

E, Docklands Vic (October 2011)

The company provided good communication, my item arrived quickly and as described, there were a couple of lollies and a handwritten thankyou popped in as well   

F, Macquarie Hills (October 2011)

Great website and easy to shop from.  I had an additional query which was addressed within 24 hours and the service was so friendly and efficient.. Received my parcel within a day.  Will definitely become a favorite of mine and I will be referring my friends!   

M, Heatherton (September 2011)

I keep meaning to call and say thanks for your fantastic service. Just in case I forget again - THANKS. The website is great so ordering is easy. You keep us up to date with order , and then it is always delivered so quickly. Cheers.

V, Mansfield, Vic (September 2011)

Excellent service both in store and over the phone. Product wasn't in stock in the size we wanted when we dropped by the store ( we went in looking for something else!)

Vanessa very kindly ordered our size in, telephoned when it arrived and we received it very promptly by mail. We will shop there again, great range of quality products and excellent, friendly service. Thanks!

C, Heathmont, Vic (August 2011)

The best and friendliest customer service that I have experienced in years!! The delivery is prompt and product search and details on website very easy to navigate.

J, Ferntree Gully, Vic (August 2011)

I've used this company twice now for good quality baby nappies and other items that are safer for my baby and the planet. I was surprised how quickly my orders arrived - in less than 48 hours. I phoned with a query another time and found the friendly service more helpful than I had anticipated. I just love this company!

R, Gladstone Park, Qld (August 2011)

A great selection of 'different' products for the little ones with outstanding personal service. Nice quick postage too.

S, Blaxland, NSW (August 2011)

I am so happy with my purchase, what a wonderful company. Personal and attentive service and friendly attitude. Loved it!!!

July 2011

Great range of products. Competitive prices. Personal service. Delivery was efficient. Overall, exactly what you want when you purchase online. Will be a regular customer.

L, Ipswich, Qld (July 2011)

Great selection of stock available. Really friendly staff that know the products they stock and sell. Happy to assist where required.

N, Epping, Vic (July 2011)

Fantastic Service - delivered within 2 days - already back using the site! Would recommend Hello Charlie to everyone.

July 2011

Hi Hello Charlie.... I received my order today and am so happy with it! And wow the super fast postage, I only placed my order on Sunday! Will highly recommend you to friends and family.

Thanks again, Katie (June 2011)

My Franck & Fischer elephant pulltoy arrived SO QUICKLY today, with a gorgeous little note inside. Thank you so much Kirstie!

Belle, (May 2011)

I was after Eco - friendly, Non toxic baby products, and the products range available is Brilliant. The Delivery time frame was Excellent, Customer Service Great! I even got a Lollipop with a hand written thank you Note! Good Work Guys, Highly Recommended.

Cheers, Kevin (March 2011)

A warm 'thank you' for the prompt delivery of the Ergo carrier, nappies and lollipop which we received last Friday! The service was just outstanding and I shall recommend you to anyone I know who may require your products!

Sandra, (March 2011)

Hello! Just wanted to say thank you again for the fabulous customer service you provided my son and I today at your Eltham store. Practically minded my baby whilst I shopped! Got to love that :) We can't wait to try the cloth nappies.

Amanda and Seb (March 2011)

 I just wanted to say thank you for your excellent service. My order arrived quickly and with no fuss.

Cheers, Juley (March 2011)

Just wanted to say it was lovely ordering through you guys. Our parcel arrived today and my daughter and I had fun opening it together. What a great idea/concept with the packaging- well done!

Thanks for the mummy treat - I was in need of a sugar fix today - what a lovely touch!

Kind regards, Sarah (March 2011)

Once again, I would just like to thank you for your incredible customer service, I am incredibly impressed by your prompt attention and finding a solution.

Best wishes, Lisa (March 2011)

Thank you for sending a replacement bracelet, I am very happy with the service from Hello Charlie, I have recommended you to everyone I know with kiddies :)

Maree (January 2011)

Thank you very much for sending the Baby Bjorn Babysitter so quickly. It arrived yesterday, beautifully wrapped, with plenty of time before the weekend (when I need it). I really appreciate your help and Vanessa’s help with the Baby Bjorn Air (which I know is on order). Being a mother of three young kids, with a new baby due in March next year, I will certainly be looking at your website a lot more. Your service is excellent! "

Brigid, Sydney,NSW

Received my order this morning! I only ordered it yesterday. Absolutely fantastic! I am really excited for the birth of my first baby and really believe these nappies will be great. I have already told 4 of my friends of the eco friendly product and such prompt delievery and they are all keen to log on to Hello, Charlie!.

Thanks for the great transaction."

Louise, Echuca, Vic.

"I’m writing really just to thank you for providing such great products and an interesting website with really useful links to other sites of interest.

The Bambo Nature nappies are fantastic. My baby, aged 14months, has not suffered from nappy rash since we started using them.

The last time I ordered nappies online on a Sunday they were delivered the next day. I was blown away by the service! We are very satisfied customers!

Thank you!" J, Mill Park, Vic.

"Just wanted to thank you for your prompt service. I placed my order on Sunday evening, and emailed on Monday afternoon to see if I could add something to the order, but it had already been processed and sent, and I had it on Tuesday. Great service!"

E, Coogee, NSW.