Free Shipping *

We offer free shipping to selected metro and regional areas when you spend over $100.

  • Melbourne and all of Victoria;
  • Hobart and all of Tasmania;
  • Sydney, Gosford, Wollongong & Newcastle;
  • Adelaide;
  • Canberra and the ACT; and
  • Brisbane

We subsidise shipping to the following areas. Delivery costs are based on weight.

  • Regional Qld, Gold & Sunshine Coasts;
  • Albury and NSW country
  • West Australia
  • South Australia country
  • Northern Territory

And when you order by 10am, we'll despatch your order same day. That's 10am AEST, because we're in Melbourne.  

Delivery Costs
Shipping Calculator
Expected Delivery Times 
Who do we ship with?
Pickup from our showroom
What if I'm not home?
Parcel hasn't arrived?
Shipping outside Australia

Delivery Costs

Spend $100 at Hello Charlie, and we'll deliver your parcel free to the following areas:

  • Melbourne and all of Victoria;
  • Hobart and all of Tasmania;
  • Sydney, Gosford, Wollongong & Newcastle;
  • Adelaide;
  • Canberra and the ACT; and
  • Brisbane

For orders under $100 to these areas, we charge a flat rate of $9.95.

Delivery starts at $9.95 for orders to the following areas. Delivery costs are based on weight:

  • Regional Qld, Gold & Sunshine Coasts;
  • Albury and NSW country
  • West Australia
  • South Australia country
  • Northern Territory


Postage charges are calculated at checkout. You can also use the shipping calculator in the shopping cart to estimate delivery costs without having to enter your full address.

Please don't hesitate to contact us on 1300 725 876 or email us at info@hellocharlie.com.au if you have any questions.

Shipping Calculator

Our shipping calculator allows you to calculate your shipping from the shopping cart. Simply enter your shipping state and postcode, and you will see the shipping options available.

 estimate-shipping-new.jpg

Expected Delivery Times

We'll keep you updated every step of the way.

We will send you an email confirming that you have placed your order with us.

You'll receive an email or an SMS confirming that your delivery is on the way. You can easily see where your parcel is and we'll even let you know when our couriers expect to deliver it to you.  

We ship all orders within 1 business day, and often within a couple of hours of placing your order. 

Orders placed before 10.00 am will be processed and sent same business day. Orders placed after 10.00 am will be processed and despatched the next working day. If there is any delay with your order, we will let you know.

Australia Post has the following expected delivery times:

To Melbourne:

2 business days
Within Victoria: 4 business days
To Sydney, Adelaide and Tasmania: 3-4 business days
To other capital cities: 5-6 business days
To other interstate locations (including regional areas): 5-6 business days
  

Who do we ship with?

We ship with a variety of couriers, including AusPost, Startrack, TNT, Toll, Couriers Please and Fastway. That way, we can make sure that your orders get to you as fast and as cheaply as possible. All our parcels have an authority to leave, so that drivers can leave it somewhere safe if you're not at home, and you won't have to go and pick it up. If you don't want a courier to leave your parcel, please let us know at checkout.  

Please note that courier companies may decide not to leave your parcel if they can't find a safe place. If that happens, the courier company will let you know. 

We are no longer shipping to PO Boxes and Parcel Lockers. Please make sure that you provide a street address so that we can get your order out as quickly as possible. 

Express Post

We can also offer Express Post for urgent deliveries. Please note that this does not guarantee next day delivery, but we will get your parcel to you as fast as we can. Depending on the size of your parcel, we may send this in an express satchel, or by courier. 
 
Place your order by 10am to guarantee same day despatch. And please do give us a call if you're placing your express order after 10am, and we'll do our very best to get it out to you same day!
 
 

Pickup

 
If you live locally, you can also arrange to pick up your items. Simply choose the 'pickup' option at checkout, then give us a call on 1300 725 876 to arrange a time for pickup. Our address is 4/30 The Concord, Bundoora, 3083. Pickup hours are 9am to 4pm Monday to Friday. We don't have cash or credit card facilities, so please place your order online before you come to pick up.  
 

What if I'm not home?

We try to get your parcel to you first time, so all our orders are given an authority to leave, unless you tell us that it's not safe to do so. Please note that neither we nor any of our shipping partners can be held responsible for any parcels left this way.

If you are not home, the courier will leave a card in your mailbox or will send you a text, to arrange pickup or redelivery (please note that not all couriers will arrange redelivery). 

 

Parcel hasn't arrived?

 
Please check our delivery times. We will send your parcel within 1 business day of receiving your order. If there is a problem with your order, we will email or phone you within 1 business day.
 
Check the estimated delivery times with Australia Post.
 
Call your local post office in case the delivery driver has missed you and taken the parcel back to your local post office.
 
Give us a call on 1300 725 876 or drop us an email at info@hellocharlie.com.au and we'll try and track it down for you.
 

Shipping Outside Australia

Due to high shipping costs, Hello Charlie only ships within Australia at the moment. 

 
____________________
 
As ever, if you have any questions, please give us a call on 1300 725 876 or email us at info@hellocharlie.com.au.